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ai that listens and predicts
everywhere customers talk

Turn unstructured data like calls, emails, and chat transcripts into proactive intelligence.

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insight and action at the speed of data

Detect traits, track trends, and trigger workflows with streaming AI that continuously
queries customer data for what matters to your business

Unlock Dormant Data TO FIND
ENTERPRISE Insights

Frame AI translates unstructured data – the calls, emails, surveys and documents that comprise 80% of what enterprises capture – into insights that inform operations and strategic decisions across teams.  This untapped asset contains critical insights about what consumers want, and what they may do with respect to a brand.   Unlocking it fosters alignment, efficiency, growth, and ultimately competitive advantage.

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industry
leaders
giving their
data a voice

“Frame AI's STAG architecture and real-time natural language processing has empowered our customers to unlock the full potential of their unstructured data. The automation and insights powered by Frame AI are transforming operations, improving customer experiences, and ultimately achieving superior business outcomes. It's a game-changer for our customers.”

Matt Davey
MD Technology, Gitlab

“Frame AI has enabled us to address customer needs more swiftly and efficiently, resulting in quicker response times and increased satisfaction rates. Monitoring our customer communication in real-time has allowed us to deliver outstanding customer experiences more consistently and effectively, while also recognizing when our team is delivering exemplary customer service.”

Matt Davey
MD Technology, Gitlab

“Frame AI has been instrumental in helping us prioritize resources and optimize operational expenses. We’ve been able to improve customer experiences and improve efficiency at the same time— exactly what we were hoping to achieve.”

Matt Davey
MD Technology, Gitlab

“Frame AI’s STAG architecture seamlessly integrates into our workflows, allowing us to analyze and prioritize issues in real-time, which means we can resolve problems faster and keep our users happy.”

Matt Davey
MD Technology, Gitlab

“As an AWS customer, we’re happy to see we can use our credits to leverage Frame AI’s predictive automation capabilities to anticipate our customers' needs before they even ask. This proactive approach has not only improved our responsiveness but has also enabled us to build stronger, more trusting relationships with our clients.”

Matt Davey
MD Technology, Gitlab

Act on what
your business
needs in real
Time

Proactive insights contextualize customer risks and opportunities, enabling immediate, informed decision-making to drive efficiency and growth while keeping data secure.

Unify Data Streams

Activate your data where it lives. Using NLP, machine learning, and generative AI, identify Moments that Matter (MtM) in customer interactions.

Enrich with meaning

Leverage AI to gain insights, predict outcomes, enrich profiles, and automate actions. Boost efficiency while minimizing disruption.

Enhance Existing Systems

Integrate AI into your existing systems to avoid rebuilding models, accelerate time to ROI, and maximize efficiency.

monitor and track impact

Monitor and track key moments in real-time, capturing opportunities and risks to optimize actions for better outcomes.

Maintain data control

Ensure data accuracy, security, and compliance at all times with AI that centralizes your data investment.

leverage Frame Ai expertise

Collaborate with AI experts to optimize solutions, improve performance, and achieve your business goals efficiently

PROACTIVE TOOLS
FOR EVERY TEAM

Equip every team with proactive tools that leverage streaming customer data across all systems, not just what’s locked in vendor ecosystems. Frame AI triggers workflows wherever teams are already working, injecting proactive, Generative AI into your existing investments.

Safety & Compliance

  • Risk Monitoring
  • Automated Documentation
  • AQA
  • Scheduled Reports
EXPLORE

Marketing

  • Profile Traits
  • Campaign Triggers
  • Account Alerts
  • Product Feedback
EXPLORE

CUSTOMER EXPERIENCE

  • Cost Driver Detection
  • Predicted CSAT
  • AQA
  • Escalation Alers
EXPLORE
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THE LATEST

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Can AI Solve the Bad Leads Problem?

Can AI Solve the Bad Leads Problem?

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Traditional lead-scoring methods rely on surface-level data, creating a disconnect between sales and marketing.
When sales receives an undifferentiated list of leads, it often feels “low quality,” even though there may be valuable opportunities hidden within. The problem isn’t the leads themselves—it’s the inability to discern which ones truly matter.

read more
Forbes: Can Small and Mid-Size Banks Survive AI?

Forbes: Can Small and Mid-Size Banks Survive AI?

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In today’s consumer banking landscape, small- and mid-sized banks, once valued for local relationships, are facing new challenges as customers prioritize digital convenience. With major banks investing billions in AI to enhance personalization and efficiency, smaller institutions are feeling the pressure to keep up. AI presents an opportunity for these banks to restore and amplify their hallmark of personalized service. By outsourcing AI capabilities through cloud banking providers, these banks can improve customer experience, automate routine inquiries, and focus resources on meaningful customer connections. This strategic blend of technology and human touch can help smaller banks regain a competitive edge in a crowded market.

read more

Learn how Frame Ai’s enterprise api
empowers platforms across the world

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HOW TO LEVERAGE AI FOR UNSTRUCTURED DATA

Case studies, interviews, and tips and tricks learned from harnessing AI for more strategic
implementation of your data.

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